Two Restaurants

Food That Tastes Wonderful Is it Olive Garden’s friendly and hospitable service or is it the appetizing and blazing not entrees ll Foranio’s that reminds me of the Italian heritage? Before deciding which restaurant leaves my mouth watering for more, I compare and contrast between taste, service and cost must be considered. For me, choosing which restaurant to recommend to family members is as hard as cutting the perfect pink rose for a floral arrangement. The whole world would be a better place if you could choose a restaurant that always had food that tasted wonderful.At ll Fornaio’s, I feel like a chef in Italy has just prepared my meal. Their pasta melts in your mouth and is always accompanied by hearty and rich sauce. My eyes pop out of head when I see the delectable dessert tray. Then both carry a wide selection of freshly prepared desserts like creamy tiramisu. On the contrary, at Olive Garden, your dinner always comes with all you can eat salad and piping hot breadsticks. Yet, ll Fornaio’s you must order a salad separate from your entree.On the other hand, ll Fornaio’s offers its customers staple sourdough bread served with olive oil and balsamic vinegar spiced with herbs. Similarly, the salad at both restaurants are always fresh and is dressed with a tangy and light vinaigrette. In the same way, both restaurants offer their ravished customers a wide selection of beverages including sodas, teas and coffee to wet their whistles. Delicious, freshly prepared food is a must when I am spending a night out with friends or family. Service is something that I value highly when spending my hard earned money on a night out.The service at Olive Garden is a snail trying to win the mile run race. However, when I arrive at ll Fornaio’s I am seated almost immediately, whereas at Olive Garden, I have to sign a waiting list and they hand me a flashing disk. The servers at Olive Garden, in contrast, seem sometimes annoyed when I a sk for something like more water or an extra plate to share an item. Equally, both restaurants bring my meal in a timely manner. They both give me service with a smile like a sun shinning in the morning sky.Similarly, both places of business are more willing to trade my order if it is not to my satisfaction. If am not going to receive the service I deserve, I might as well walk right out of the establishment and not look back. Do you like throwing your money down the drain? If not, the maybe ll Fornaio’s is not the most cost effective restaurant for you. I often feel that money is flying out of my purse the minute I sit down at my table. On the other hand, ll Fornaio’s does offer more food for the price.An average bill at Olive Garden is about forty dollars, whereas at ll Fornaio’s the final bill can range from fifty to one hundred dollars based on your choice of entrees, appetizers, drinks and desserts. Unlike Fornaio’s, Olive Garden does offer specials on certain dishes at specific times of the year. In the same way, both restaurants offer drinks that are similar in price and that prices included refills. Also, Olive Garden and ll Fornaio’s both have appetizers that are around the same price for the same generous helping.Value is a huge factor in deciding which restaurant I would choose to refer a friend or family member. Yes, Olive Garden offers more food for the money, but the aroma and taste from ll Fornaio’s entrees are by far superior, not to mention the provide better service for the customer. Based on my evaluation of the two restaurants, I would have to choose ll Fornaio’s. Next time you are in the mood for true Italian cuisine, try Olive Garden and ll Fornaio’s, and then make the choice for yourself! ‘

Brother Dear

Brian Van-Huynh â€Å"Brother Dear† by Bernice Friesen In the short story Brother Dear, Bernice Friesen introduces the antagonistic relationship a parent and child share when they do not see eye to eye in terms of success. Greg and his father struggle through difficulty as Greg is caught in the midst of what his father wants him to do as appose to what he wants for himself. The conflict that exists between Greg and his Father proves that parents should allow their children to discover and follow their dreams, rather than forcing them upon their own wishes.In addition, the author suggests that success can come in various forms, but each form is unique to each person. Therefore when parents deny their kids’ ambition to achieve something, they only create dissatisfaction and despair. This story takes place when Greg comes home from university, where his Dad had paid for his tuition, and had planned for Greg to study law. Sharlene, who is in grade 11, parallels the conflict between the ideals of success based on her brother and father. She is caught between two contrasting approaches on life where agreeing with her father or supporting her brother Greg are her only options.Greg is introduced to be a rebellious character that does not take orders from anyone. This does not meet his fathers standards for he is strict and controlling when it comes to planning his children’s future. When Greg’s father discovers that he has chosen a different path in life, he is enraged. Not only does this create a predicament between two individuals but also draws in the whole family as it becomes the topic of discussion. In reference to the above, the pressure that Greg’s father puts on him makes him feel meaningless because he has chosen to do what he wants to do rather than following in his fathers footsteps.Greg’s father claims he is lazy, has â€Å"no drive, and no ambition to do well in school† (Friesen 4), this only forces Greg aw ay from caring about school and creates resentment towards his father who constantly puts him down. What the family does not notice is that Greg does not want to walk a narrow road, but to be free and do what he is passionate for. When Greg lashes back saying that his family is too materialistic and wastes money on unnecessary items, his passion is revealed and portrayed through his actions and words.In addition to what creates a sense of individuality seen in Greg is the conversation at the dinner table. When brought up by his Father, Greg mentions that he no longer eats meat because he's a vegetarian. He lets his family know he did not go to exams because he skipped it to go to a protest in Edmonton. Greg also tells his family of how he isn't going back to school, and that he's going to spend his summer planting trees. These three prime examples give the reader a strong sense that Greg has a lot of motivation and ambition.By skipping his exam, it is proven that planting trees or p rotesting is not just a hobby of Greg’s but more of a lifestyle. Towards the end, Greg asks a simple question before he leaves: â€Å"Is that all my family can ever do? Point out what’s wrong with me? † (Friesen 6) it is this question that makes Sharlene wondrous. This question further supports the theme of conflict between two individuals who don’t see eye to eye, because many parents think they are always right. Greg is simply doing what he loves, and this is not up to par with his father and considered irresponsible. Be something. Be something. That’s all I ever get from Dad† (Frieson 5), this sentence describes how his father is always demanding Greg to do something he sees as successful, such as going to university and earning a degree. Nevertheless, Greg believes that he is old enough to make his own decisions and benefit from them. When Sharlene asks, â€Å"So you never want to be anything? †(Friesen 6) as if Greg is never going to be successful, Greg is enraged because his perspective on life is the opposite of what his dads is.It is evident that although he is not going to follow his fathers path of success, he will still be successful, but in his own eyes. Lastly, Frieson proves it can be difficult for parents to allow their children to follow their own dreams, risking the relationship between parent and child. Greg shares his knowledge of life with his sister Sharlene and together they come to an understanding that you live life to bring joy upon yourself, not to please the others around you. In the end, Greg has defined his own success, which links his ambition and passion to dictate his own life.

Interview Assignment Example | Topics and Well Written Essays - 750 words - 9

Interview - Assignment Example 363). The main domains covered in the interview included; From the response got from the respondent after the interview process, it came out that the respondent had a strong love for the brand of the product. It is therefore, an assumption that the brand had taste of feeling coupled with demand in the market structure following the respondents answer. The brand according to the respondent was nutritious since it contains fruits with it. According to the respondent, the proteins in milk in general are of advantageous to him since they help in body and development (Beckley et al, 365). Milk is also nutritious from the study. Milk, therefore is good for health since it makes an individual to remains grower healthy and also sober all the time. Through being sober most of the time, an individual is active throughout. He or she from the study, will be able to carry on with his or normal duties consciously. It is evident that customers may be influenced by the price value of the commodity (Beckley et al, 363). The respondent maintains that he won’t leave the qq skimmed milk brand of milk since it is relatively cheap as compared to other brands in the market. Other factors that made the respondent to n stick with the brand include the composition of the brand. All these items made the respondent to prefer the brand to other since it was good for his health. Qq skimmed milk is that type of wine that costs less in the market. It only costs Qatar’s Qr 85 per liter (See Appendix 2 on the Milk Brands’’ Price list). Since, it is cheap in the market; it was preferred by the respondent mostly as his drink. A manager therefore from this perspective may reduce the consumption that price of the commodity since it is its greatest determinant in the market. Tastes and composition also influences the demand of a commodity in the market (Beckley et al, 368). The respondent maintained that he won’t change

CONTROLLED MOVEMENT AREA VIOLATIONS AND REDUCTION METHODS Thesis

CONTROLLED MOVEMENT AREA VIOLATIONS AND REDUCTION METHODS - Thesis Example The research topic is â€Å"Types of Violations of CMA rules and the Proposed. The methodology used includes questionnaires and interviews as the primary data collection methods since the studies are qualitative. In the statistical section, the data analysis tools used on the sample sizes were factor analysis and regression methods. The CMA incursions are on the increase and the domestic airports are technologically capable of handling any negative occurrences. There will a statistical significance on the situation when the interviewees respond with a (p>0.6) margin in disapproval of the null hypothesis. Any figure less than that will not be recorded as significant. The technologies used in aircraft health monitoring aspect include use of the approved intra-aviation techniques such as the Airport Surface Detection Equipment and Model X (ASDE-X). These are some of the foolproof ways of approaching the issue. On the social aspect the promotion of safety using reliable and cost effective aircraft will not only impact the aviation positively but also increase the profitability of airlines. As it occurred, few accidents will encourage frequent travel. The environmental and political aspect always depends on the support in the early stages with stakeholders who include as operators, maintainers, and managers and so on. The project proposal outcomes were on the conclusion that the aviation industry’s fundamentals require all the five factors to operate well. In this outcome, the type of research was varied between correlations /descriptions and secondary means that included data that was collected and made available by The AFFA. The collection methods used were secondary methods and the data was compiled from experts in the Airfield Management Career Field. Condition Based Maintenance (CBM) is the epic centre with an analysis using the ANOVA that provided the sought after results. Some unsafe acts such as

Knowledge Management, Social Networks and Innovation(Youtube) Assignment

Knowledge Management, Social Networks and Innovation(Youtube) - Assignment Example The advent of Social Network network has empowered the customers and the companies to gain and share information with each other. Customers share the company’s information and their customer experiences with the other customers while on the other hand, organizations use this information as a source to analyze and review their performance management, overcome their problems and keeping the flow of communication among the employees smooth and effective. To fulfill this purpose, organizations use different Social Network platforms such as Facebook, Twitter, YouTube and many more. However, in this paper we have discussed how organizations and the customers use Youtube (Social Network platform) to share, control and gain knowledge and how effectively they use this information to benefit other individuals. Thus, this makes the overall knowledge management system of an organization to become more developed and to acquire innovation for brining the change in the overall organization. Knowledge management can be defined as the process through which organizations control, use and share their company and product information effectively with other people. Few years back, this knowledge or the spread of information was controlled by the legal and marketing departments. These departments were directly responsible for controlling an organization’s external knowledge. However, other departments such as engineering and maintenance are responsible for controlling the internal information. In the past, the access to an organization’s information was limited (Brelade, and Harman, 2001). Companies were strict in sharing the information with the public unless, it becomes dire important for an organization to share and make it public. In the past, organization had restricted opportunity and limited resources to use and share their organization’s information with the public regarding their company and products. However, the entire process

Culturally Competent Nursing Care Research Paper

Culturally Competent Nursing Care - Research Paper Example Physical gestures and body language are largely influenced by cultural practices, which might reflect contradictory mannerism for nurses (Sanchez & Gaw, 2007). c) These Asian Americans come from a medical community where medications are very commonly used and recommended by practitioners. Thus, they have inherent expectations of being prescribed medicines on their regular checkups by general physicians. They are not openly willing to modern therapies and do not easily accept unconventional non-medication treatments (Tseng, 2003). d) Since they belong to a minority, they have built-in inferiority complex that needs to be eradicated prior to initiating treatment. A neutral and impersonal therapy, which might work normally for masses, can be alienating for Filipinos since they are not familiar with the professional psychiatric approach. e) One of the core attitudes exhibited by minorities, like Filipinos, is the sensitivity towards their ethnic beliefs and religious rituals. Often, they break into an argument with medical personnel, based on their conflicting opinions that are shaped by their spiritual practices. Recommendations for culturally competent care Considering the abovementioned problems faced by nursing staff with respect to their caretaking duties towards Filipino patients, it is essential that they are well-prepared and trained to furnish culturally competent services. To combat these issues, medical practitioners shall follow the following guidelines: a) Effective communication with patients is pivotal for ensuring professionalism and cultural consideration. Nurses must be well-conversed in different languages and must take utmost care when deciding to either speak directly with the patient or otherwise indirectly through their family members.... Filipinos represent one of the largest and poorest proportions of minorities in various countries around the world. Due to lack of sufficient funds, these Asians tend to avoid using healthcare facilities until they suffer from a critical injury or chronic disease. Even in such extreme cases, they prefer to abandon the treatment procedures on premature terms to minimize due charges. It is evident from aforementioned arguments that medical practitioners and nurses have extensive responsibilities towards stabilization of cultural differences. They must consider and recognize all potential disparities that might eventually become a cause of conflict or discrimination. However, it is not possible for staff members to support this cause independently on their own; healthcare organizations must establish strong structure, environment and workforce that are adequate to meet the diversified needs of patients belonging to different cultures and languages. Cultural competence can be achieved on ly through radical improvements in the overall system and society as a whole.

Psychology can help us understand ourselves and others. Discuss with Essay

Psychology can help us understand ourselves and others. Discuss with reference to two of four main topics. a] personality, b] Intelligence, c] emotions, d] cognition - Essay Example Cognition is the process or act of knowing and able to make some judgment about it. It is very broad which include a complicated mental process encompassing functions like perception, memory, learning, and problem solving. Cognition includes more than few elements or processes which all work to describe the manner by which knowledge is built up and also how judgments of people are made. The elements related to these processes are: perceiving, recognizing, reasoning, problem solving, conceptualizing, learning, memory, and language (Scienceclarified, 2008). The individual’s ability to comprehend or the cognition ability is necessary for a scientific understanding what human behavior is all about. According to the investigations of various experts, mental processes like association, recall process, and understanding about language are based on the physical relations or interactions of people with their environment, instead of the body which supports the mind; it is basically viewing the body as a support system for a mind. Cognitive structures advance from perception and action like a software (Turing, 1950) which can run on different hardware systems. Human mind can manipulate abstract symbols based on the interactions of people around via his sensory organs as well as greatly coordinated effectors. Wilson (2002) has six various claims about cognition: 1) cognition is situated; 2) cognition is time pressured; 3) cognition is off-loaded onto the environment; 4) the environment is a component of the cognitive system; 5) cognition is for action; 6) an offline cognition is body based. He further emphasized that, sensorimotor functions which evolved for action as well as perception have been preferred for the application of offline cognition. Therefore, it is logical to say that, cognition is based on the functions of human body and interdependent with the environment. Some current experiments have demonstrated that perceptual as well as motor

Huge and digital strategy-case Essay Example | Topics and Well Written Essays - 1750 words

Huge and digital strategy-case - Essay Example Retainer relationships can maintain these specific preferences of HUGE. 2. Long-term profits through long-term relations. Retainer relationships can result to long-term profits because clients can eventually see HUGE as a strategic partner for their overall growth. HUGE can reap greater revenues, if it becomes integral to their client’s strategic directions. Furthermore, long-term client relations can soon become a core competence. If these companies also grow, such as geographically and/or through offering new products and services, HUGE’s business will also grow with them. Their clients’ successes become intertwined with HUGE’s, thereby providing limitless opportunities for national and global growth. 3. Advancement of general view of the business as transformational and strategic. If HUGE is embedded into other companies in long-term retaining relations, companies might realize that digital marketing is not merely a reinforcement of traditional marketin g efforts, but a superior marketing edge. Shapiro and his staff assert that: â€Å"†¦everything will be digital† (Casadesus-Masanell and Karvounis 7). ... 010 to 2016 2010 2013 2016 Social Media 988 2,760 4,995 E-Mail 1,328 1,875 2,468 Mobile 885 4,238 8,237 Display 9,347 16,085 27,600 Search 16,308 24,613 33,319 Source: Casadesus-Masanell and Karvounis (14) Disadvantages. 1. Demand for capabilities that are not part of HUGE’s core competencies. Despite the advantages of retainer relationships, HUGE does not have existing capabilities that long-term relations entail. For instance, retainer means engaging in traditional digital marketing activities, such as display advertising and search marketing. HUGE does not have the competencies yet for these marketing channels. 2. Not related to market expansion. Retainer relationships may extend revenues per client, but it does not automatically bring in new clients. It does not allow HUGE to tap new markets or to exploit existing ones. 3. Not supportive of business model. HUGE wants to be the one-stop digital marketing firm. If it caters to the same clients, it is not growing that much at all, unless the same market grows. HUGE is not opening itself to prevailing market demand for search and display marketing, in particular, which is a mounting marketing field opportunity. Geographic Expansion Advantages. 1. Taps new markets with the same transformative needs. HUGE can tap foreign markets that have similar transformative needs. It does not have to veer far away from its business practices because it can find large, challenging projects in other countries. Some of the potential locations are Japan, UK, Norway, and Denmark. These nations have high numbers of citizens who have bought something online and a large percentage of firms with websites (Casadesus-Masanell and Karvounis 19). 2. Expands markets in a geographical way. Geographic expansion can result to market expansion.

The Effects of Metformin on Polycystic Ovarian Syndrome Term Paper

The Effects of Metformin on Polycystic Ovarian Syndrome - Term Paper Example Center of discussion in this paper is Polycystic Ovarian Syndrome (PCOS) that actually indicates the presence of multiple cysts in the ovaries of certain women. This naturally impedes the normal ovarian function and also gives rise to a number of associated conditions in the physiology of such women. The presence of PCOS also induces the patients to develop diabetes mellitus. Metformin has been recognized as an effective medication for PCOS patients. There are a host of genetic, physiological and environmental factors behind the presence of PCOS in women. It has become a very common gynecological condition in most modern women. In the earlier days, physicians used the traditional method in the treatment of PCOS. This method consisted of suppressing the normal ovarian function of the patients with the help of a number of medicines. Oral contraceptives, progestins and GnRH agonists were prescribed to the patients to improve their physiological functioning. In recent times, the treatmen t of PCOS has veered towards the insulin sensitivity based treatment of the disease. Metformin is one such insulin sensitizing agent which mainly aims at reducing the insulin level of PCOS patients and thus generates beneficial effects to deal with their other medical conditions. It has gradually come to be accepted as an integral part of the modern nursing care. The review of the literature first endeavors to understand the emergence and complexity of Polycystic Ovarian Syndrome reflecting on the factors which have made the disease more complex in nature. Secondly, it cites the various conventional approaches, pharmacological and non –pharmacological, which have been used in the past in an attempt to curb the incidence of the disease and assesses the efficacy of each. Finally, it focuses on the use of Metformin in the treatment of the disease, outlining the advantages and disadvantages associated with its use in treating Polycystic Ovarian Syndrome in cases of pregnancy as w ell as in normal cases. Polycystic Ovarian Syndrome PCOS should not in itself be properly described as a disease. Rather, it is observed as a combination of different symptoms, which in turn reflects various ailments. Radosh (2009) observed that Polycystic Ovarian Syndrome is more complex during the reproductive stage of a women’s life. Multiple ‘cysts’ is one of the hallmark of PCOS. The emergence of ovarian cysts is due to the result of hormonal imbalances between the pituitary and ovarian organs. During the reproductive period, women affected by PCOS tend to have a plethora of problems. These include consecutive miscarriages, inability to conceive, extreme obesity, excessive hair on the body, face and chest, and prolonged menstruation. The existence of PCOS in women is increasingly linked to metabolic dysfunction leading to severe diabetic and cardio-vascular complications. It is further observed that the effect of such complications can give rise to excessive mental stress and loss of self – esteem (Radish, 2009). Age Groups Affected by PCOS PCOS affects the female population both in the younger and later years. Ushiroyama, Hosotani, Mori, Yamashita, Ikeda and Ueki(2006) observed that PCOS starts at a young age, revealing hormonal abnormality through symptoms such as menstrual

Gender roles. Roles of Men and Women in Society Essay

Gender roles. Roles of Men and Women in Society - Essay Example II. The biological make up of an individual within a society has long been used to determine how that person should behave †¢ Biology is not necessarily a determining factor in gender roles †¢ In many of the societies today, there is a tendency to ascribe roles according to the biological makeup of the individuals within them †¢ Men were given the positions of power, not because they could do better than women, but because of their biological makeup III. The society plays a major role in determining the gender roles of the individuals within it †¢ The parents of a large number of people in society determine the gender roles of their children and rigidly enforce them. †¢ Society is a powerful force in the lives of the individuals within it †¢ It is often extremely difficult for individuals to go against the roles which have been set for them by their own societies IV. Culture is another major factor that determines the gender roles of individuals in the societies within which they live. †¢ There are many different cultures around the world and each has its own expectations about what roles the members of each sex should undertake †¢ Other cultures cannot be judged according to the western standards because of the fact that while there may be similar cultures, there are others which are completely different †¢ In a globalized culture, men and women are considered to be equal and tend to be given equal opportunities, with each sex performing those tasks which were traditionally reserved for the other V. The various roles that are ascribed to the various genders are mostly determined by the society within which individuals live as well as by its culture. Biology only acts as a marker to determine how the society is going to socialize an individual to behave and it is not in itself a definer of gender roles Within the modern world, gender roles are starting to become insignificant Women can take up the roles traditionally reserved for men with the same efficiency and the reverse has also been proven to be true The gender roles are today slowly becoming blurred and they may cease to exist altogether in future It is a fact that gender roles have existed for almost as long as the human race has existed and it is quite possible that they will continue to exist in the foreseeable future. T hey are a part of the daily lives of individuals and are manifested within the society by observable factors such as how one behaves or appear. Gender roles can be considered to be patterns of feelings deemed appropriate or inappropriate because of one’s gender and they derive from the social expectations of how members of the different genders whether male or female, should behave. An example of this is if a person considers themselves to be female, then she would be expected to display the characteristics which are typically associated with being female, such as being gentle, dependent and expressive of their feelings. There are various factors that are used to determine the gender roles in society and the most important of these are biological, social, and cultural factors. One would state that the biological make up of an individual within a society has long been used to determine how that person should behave. However, there is yet to be proof of the fact that whether on e is male or female, he or she is born with the innate knowledge of the characteristics that are often ascribed to their gender (Zosuls et al 827). In

Definition of Mergers and Acquisition Essay Example for Free

Definition of Mergers and Acquisition Essay One plus one makes three: this equation is the special alchemy of a mergers or an acquisition. The key principle behind buying a company is to create shareholder value over and above that of the sum of the two companies. Two companies together are more valuable than two separate companies at least, thats the reasoning behind Mergers and Acquisition. This rationale is particularly alluring to companies when times are tough. Strong companies will act to buy other companies to create a more competitive, cost efficient company. The companies will come together hoping to gain a greater market share or to achieve greater efficiency. Because of these potential benefits, target companies will often agree to be purchased when they know they cannot survive alone. Distinction between Mergers and Acquisitions Although they are often uttered in the same breath and used as though they were synonymous, the terms mergers and acquisition mean slightly different things. When one company takes over another and clearly established itself as the new owner, the purchase is called an acquisition. From a legal point of view, the target company ceases to exist; the buyer swallows the business and the buyers stock continues to be traded. In the pure sense of the term, a mergers happens when two firms, often of about the same size, agree to go forward as a single new company rather than remain separately owned and operated. This kind of action is more precisely referred to as a mergers of equals. Both companies stocks are surrendered and new company stock is issued in its place. For example, both Daimler Benz and Chrysler ceased to exist when the two firms merged, and a new company, DaimlerChrysler, was created. In practice, however, actual mergers of equals dont happen very often. Usually, one company will buy another and, as part of the deals terms, simply allow the acquired firm to proclaim that the action is a merger of equals, even if its technically an acquisition. Being bought out often carries negative connotations, therefore, by describing the deal as a merger, deal makers and top managers try to make the takeover more palatable. (Investopedia. com the resource for investing and personal finance education. http://www. investopedia. com/university/mergers (Page 3 of 15). A purchase deal will also be called a merger when both Chief Executive Officers agree that joining together is in the best interest of both of their companies. But when the deal is unfriendly that is, when the target company does not want to be purchased it is always regarded as an acquisition. Whether a purchase is considered a mergers or an acquisition really depends on whether the purchase is friendly or hostile and how it is announced. In other words, the real difference lies in how the purchase is communicated to and received by the target companys board of directors, employees and shareholders. Garbage (2007) in his thesis paper on International Mergers Acquisitions, Cooperation and Networks in the e-business’ defines a mergers as â€Å"the combination of two or more companies in which the assets and liabilities of the selling firms are absorbed by the buying firm†. According to Gaughan (2002) â€Å"a mergers is a combination of two companies in which only one company survives and the merged company ceases to exist, whereby the acquiring company assumes the assets and liabilities of the merged company†. An acquisition also known as a takeover? s the buying of a company, the target? by another or the purchase of an asset such as plant or a division of a company. In the case of Vodafone acquisition of GT the acquired company Ghana Telecommunication Company limited still remains the legal name and Vodafone Ghana (VFGH) as the brand name. Rosenbaum and Pearl (2009) describe another form of acquisition known as a consolidation. According to them the terms mergers and consolidation are sometimes used interchangeably. As a general rule of thumb, a merger describes the acquisition of a smaller company by a larger one. If the union is between two corporations of more or less equal size, then the term consolidation is probably applicable. For the purpose of this study, the definition of Rosenbaum will be adopted as the working definition of a merger. Types of Mergers From the perspective of business structures, there are different kinds of mergers. According to Welch, P. and Welch, G. (2007) Economics: Theory and Practice (8th ed. ), economists generally classify mergers into three types: (1) horizontal, (2) vertical and (3) conglomerate. Horizontal mergers This type of mergers takes place when two firms in the same line of business i. . they are in direct competition or they share the same product lines and markets combine. A typical example is the 1999 Exxon Mobil mergers. The merger between Vodafone and Ghana Telecom which is the focus of our study is also a horizontal merger. Anticompetitive effects The vast majority of significant competition issues associated with mergers arises in horizontal mergers. A horizontal merger is one between parties that are competitors at the same level of production and/or distribution of a good or service, i. e. , in the same relevant market. There are two types of anticompetitive effects associated with horizontal mergers: unilateral effects and coordinated effects. Unilateral effects, also known as non-coordinated effects, arise where, as a result of the merger, competition between the products of the merging firms is eliminated, allowing the merged entity to unilaterally exercise market power, for instance by profitably raising the price of one or both merging parties’ products, thus harming consumers. In homogeneous markets, unilateral effects can be pronounced when two significant competitors merge to create a large, dominant player with only a few or no other competitors. In these markets, an important role in the assessment is played by market shares and by the capacity available in the market. In differentiated markets, unilateral effects tend to arise particularly when the two merging companies have highly substitutable goods. Such a price increase does not depend on the merged firm being the dominant player in the market. The likelihood and magnitude of such an increase will instead depend on the substitutability of the products supplied by the two firms – the closer the substitute, the greater the unilateral effects. Coordinated effects arise where, under certain market conditions (e. g. , market transparency, product homogeneity etc. ), the merger increases the probability that, post merger, merging parties and their competitors will successfully be able to coordinate their behaviour in an anti-competitive way, for example, by raising prices. As in the case of unilateral effects, the most common form of coordinated effects is in the case of horizontal mergers, i. e. mergers between firms active on the same market. The main question in analysing coordinated effects should be whether the merger materially increases the likelihood that firms in the market will successfully coordinate their behaviour or strengthen existing coordination. The task is to identify what factors are likely to lead to coordination taking place between firms post-merger. This was a controversial area with which competition authorities and courts have struggled to come to terms over the years, but experience has led to the emergence of some agreement on what conditions are most likely to give rise to coordinated effects. According to the Airtours criteria, coordination is more likely to emerge in markets where it is relatively simple to reach a common understanding on the terms of coordination. In addition, three conditions are necessary for coordination to be sustainable. First, the coordinating firms must be able to monitor to a sufficient degree whether the terms of coordination are being adhered to. Second, discipline requires that there is some form of credible deterrent mechanism that can be activated if deviation is detected. Third, the reactions of outsiders, such as current and future competitors not participating in the coordination, as well as customers, should not be able to jeopardise the results expected from the coordination. Vertical mergers These are mergers between firms that operate at different but complementary levels in the chain of production (e. g. , manufacturing and an upstream market for an input) and/or distribution (e. g. , manufacturing and a downstream market for re-sale to retailers) of the same final product. Another example is the acquisition of ABC television network by Walt Disney to enable Walt Disney air its recent movies to huge audiences. In purely vertical mergers there is no direct loss in competition as in horizontal mergers because the parties products did not compete in the same relevant market. As such, there is no change in the level of concentration in either relevant market. Vertical mergers have significant potential to create efficiencies largely because the upstream and downstream products or services complement each other. Even so, vertical integration may sometimes give rise to competition concerns. Anticompetitive effects Vertical effects can produce competitive harm in the form of foreclosure. A merger is said to result in foreclosure where actual or potential rivals access to supplies or markets is hampered or eliminated as a result of the merger, thereby reducing these companies ability and/or incentive to compete. Two forms of foreclosure can be distinguished. The first is where the merger is likely to raise the costs of downstream rivals by restricting their access to an important input (input foreclosure). The second is where the merger is likely to foreclose upstream rivals by restricting their access to a sufficient customer base (customer foreclosure). However, it should be noted that in general vertical merger concerns are likely to arise only if market power already exists in one or more markets along the supply chain. Conglomerate mergers involve firms that operate in different product markets, without a vertical relationship. They may be product extension mergers, i. e. , mergers between firms that produce different but related products or pure conglomerate mergers, i. e. , mergers between firms operating in entirely different markets. In practice, the focus is on mergers between companies that are active in related or neighbouring markets, e. g. , mergers involving suppliers of complementary products or of products belonging to a range of products that is generally sold to the same set of customers in a manner that lessens competition. This kind of mergers takes place when two firms in unrelated lines of business combine. A merger between a bank and a media house will be an example of a conglomerate merger. One example of a conglomerate merger was the merger between the Walt Disney Company and the American Broadcasting Company (http://www. sk. com/wiki/Conglomerate_merger) Anticompetitive effects Merger review in this area is controversial, as commentators and enforcement agencies disagree on the extent to which one can predict competitive harm resulting from such mergers. Proponents of conglomerate theories of harm argue that in a small number of cases, where the parties to the merger have strong market positions in their respective markets, potential harm may arise when the merging group is likely to foreclose other rivals from the market in a way similar to vertical mergers, particularly by means of tying and bundling their products. When as a result of foreclosure rival companies become less effective competitors, consumer harm may result. However, it should be stressed that in these cases there is a real risk of foregoing efficiency gains that benefits consumer welfare and thus the theory of competitive harm needs to be supported by substantial evidence. Evaluation of the effectiveness of existing regulations aimed to reduce anticompetitive practices of Mergers and Acquisitions in Ghana. Mergers and Acquisitions among companies in Ghana are regulated by the Securities and Exchange Commission (SEC) under the Securities Industry Law 1993 (PNDC Law 333) (Ghana Investment Promotion Center, 2008). The law mandates the SEC ‘to review, approve and regulate takeovers, mergers, acquisitions and all forms of business combinations in accordance with any law or code of practice requiring it to do so. Ghanaian law on mergers and acquisitions is an amalgamation of several executive and legislative instruments passed as the corporate finance industry continues to evolve. The need to generate constructive competition among enterprises has been recognized by the government, and monopolies are actively discouraged as a result. The merger in November 2003 of two prominent international mining companies – Ashanti Goldfields and AngloGold (AngloGold succeeded in outbidding Rand Gold in the highly con-tested race with an offering of $1. 4 billion) promises great value to shareholders and the operations of both companies. The Companies Code stipulates the manner in which mergers and amalgamations should be effected. It places emphasis on company resolutions that authorize mergers and amalgamations and on the preservation of affected creditors’ rights. Ghanaian courts frown upon the arbitrary treatment of members or shareholders, and ample provision is made for aggrieved persons to apply to the court for redress at different stages of the merger or acquisition process. Foreign enterprises are guaranteed unconditional transferability of profits and dividends through any bank authorized to deal in freely convertible currency, encouraging and securing foreign investment. The transfer of company shares is exempted from all stamp duties and capital gains resulting from mergers, amalgamations and reorganizations are also tax exempt. Under Ghanaian investment law, preferential treatment is given to foreign and Ghanaian joint ventures by guaranteeing lower minimum capital requirements than those required for wholly foreign-owned enterprises. On the whole, mergers and acquisitions in Ghana continue to evolve as the government secures an attractive environment through executive, legislative and judicial activism to attract direct foreign investment and thus improve the economy. Consequently, the local corporate finance market has began to see increasingly complex financial transactions taking place as more international companies elect Ghana as the regional centre for their operations and its courts for dispute resolution issues.

Skills in customer service: A handbook

Skills in customer service: A handbook Communication skills below please explain how each step would be used to provide excellent customer service skills. Face to face Face to face helps provide excellent customer service by delivering/developing good interpersonal relationships. It allows the customer to engage with the agent better. In addition it allows the customer to feel important because the agent has given dedicated time to that customer. By having a face to face it helps the agent gage what the customer needs and provide better customer service as a result. Telephone e.g. call centre A telephone call to a call centre allows the customer to discuss their needs as and when it suits them. For example they are not governed by the shop opening times of Monday to Friday 9am – 5pm. As it can be harder to understand communications via phone it means that the agent needs to listen more meticulously, this should therefore help the customer feel understood and appreciated. Building rapport By building a rapport the customer feels as if the agent is interested in what the customer has to say and the customer feels as if they associate with the agent. By the customer feeling understood the customer is more likely to be free coming with information and this will assist the agent in providing the customer a better service. Effective listening By the agent demonstrating good listening skills the customer feels as if he/she is important and that the agent wishes to assist the customer. Affective communication is a two way process you have to listen in order to understand the problem then you have to be able to ask the customer relevant questions to develop as good a relationship as possible. Questioning By probing the customer with relevant questions you can show that you have listened. It also assists you in aiding the customer to develop their travel plans. This ultimately gains higher commission levels for the agency. Developing a dialogue Verbal communications is a key feature of as a sales consultant. By developing a dialogue you show interest in the customer, you can also show that you care and want to understand the customers individual needs to best serve them Non-verbal communication e.g. body language, eye contact All though verbal communication is important, it is not the most used. Non-verbal communication is used around % of the time. By keeping good eye contact with the customer you help to develop a sense of interest with that customer. In addition by ensuring that you do not cross your arms and leave your body as open as possible. This is because crossed arms demonstrates that you are feeling defensive and this creates an atmosphere of anticipation and potentially physiological discomfort. Written Communication It is important to ensure that all written communications are written with good grammatical structure, that there is no spelling issues and that correct punctuation is used. It is important to use the correct salutations as to not cause offense to the customer. By ensuring that all documents are correctly structured helps to ensure that the customer is dealing a boni fied professional organisation. Complaint Handling Which skills could you show throughout each procedure? Listening When dealing with a customer complaint it is important to show that you care. One important part of this to allow the customer to talk. By listening to what the customer has to say you can then start to work out how to deal with this problem. It will also allow you to prepare any questions you need to ask in order to develop the full scenario of the compliant. Questioning By asking the customer relevant questions you can help develop a case file you need to best assist the customer. It also demonstrates to the customer that you have been listening to their problem and that you wish to help them resolve it where possible Empathising By empathising with the customer you demonstrate to the customer that you care about what has happened and that you wish to do all within you power to help them. Empathising can help the customer to feel as if they are being taken seriously. By the customer feeling as if they are being taken seriously it means that they can believe that the situation will be dealt with in a professional manner. Understanding the problem By understanding the problem at hand the agent can work out the best solution to resolve the problem. This may mean talking with other colleagues or referring the matter. The agent can ensure that all segments of the situation are accounted for and dealt with. Taking control of the situation By having one member of staff being in charge of dealing with the complaint it helps to ensure that the situation is dealt with correctly. It also reassures the customer that they will be dealt with in a professional and competent manner. Agreeing solutions Once the employee has deemed at least one suitable solution Follow up Presentation of yourself Show how a member of staff should be presented Presentation of the organisation Below explain how the environment should be presented The exterior: The exterior of the store should be clean, this means ensuring that windows and doors are washed and that the path is swept and looks presentable. Window displays should be structured: They should be level, crisp and eye catching. The information should be clear and concise. The interior: The interior should be well lit. The floors should be hovered and kept clear from rubbish and clutter. The racks should be well stocked and the brochures on display should not be ripped or creased. Those that are ripped or creased should be removed. The brochures should have a structure for easier allocating, i.e. brochures that are for worldwide travel should be in the worldwide travel section where as brochures that are UK tourism should be located in the UK tourism section. Staff should ensure that when they place brochures on the shelf’s they follow the companies racking policy. Staff desks should be neat and tidy. This will help customers feel as if they are dealing with professionals. Teamwork Please explain the importance of the following when working in a team – ensure you explain each step and the possible outcome. Motivation Motivation is important because it helps regulate an organisations productivity. Keeping teams motivated means that everyone feels responsible and helps staff develop a sense of importance and means that they put all there effort into their work. By developing motivation sales are more likely to be higher and therefore the agent is of more benefit to the agency Team roles When roles are defined to staff it helps to develop a structure, in return this helps to define what each employee is responsible for doing to achieve the business goals and objectives. By developing a clear structure of who is responsible for what role means that employees can do work without necessarily interfering with others work, this means that work is done to a quicker and higher standard. Delegation of tasks By delegating staff with tasks means that they have clear objectives and tasks that they must complete in order to be successful. By ensuring that employees know what is expected of them they can develop a plan on how they will achieve this task and if possible exceed it. This is then beneficial to the employer as it means that revenue is high, staff and customer moral is also high and will most likely lead to repeat business as the customer is happy with the outcome. Lines of authority By having set outlines of authority it helps all subordinates to know who they speak to regarding problems In the long run this assists with ensuring that the organisation maintains effective communication. By ensuring that clear lines of communication are kept it allows for problems to be dealt with in a quick and easy manner. This means that a customer can have their problems dealt with in an effective manner. This will ensure that the customer remains satisfied with any problems that may have occurred. What are the benefits of teamwork to colleagues, customers and the organisation? The benefit of teamwork for colleagues: By employees working together it allows them to tackle an issue with multiple views. This can assist them in finding the best outcome for that given situation. Team work can help employees develop their communication skills. This can help them to become more assertive and feel as if they settle within the organisation. By ensuring teamwork is a strong ethic it helps to develop a multi-cultural environment where diversity has a strong place within the organisation. By developing a diverse environment it helps all employees to bond. The benefit of teamwork to customers: Good levels of team work means that employees feel happier and this can be sensed by customers. By ensuring that customers feel good vibrations from customers from employee’s means that a customer is more likely to feel comfortable and purchase. By employees working as a team it allows the employees to develop their competencies and demonstrates professionalism to customers. This helps to make customers feel more confident with the service they are to be offered. The benefit of teamwork to organisations: By an organisation having staff that work well within a team setting it allows the business to develop a good culture that allows for productivity to be at an optimum and in return means that profitability is likely to be higher. This means that employees are more able to satisfy the needs of the customer and the customer more likely to offer repeat business. If employees work as part of a team it can help an employer abide with discrimination laws as the employees feel more connected and less likely to discriminate against one and other. Business Skills What is the importance of having these skills for an organisation? Where could they help you within your employment? Completion of documentation e.g. tickets, forms Use of IT e.g. email, computerised reservations system (CRS), internet Business standards e.g. accuracy, legibility, business conventions

The Interpersonal Relationship Between Students And Teachers Education Essay

The Interpersonal Relationship Between Students And Teachers Education Essay Introduction Classroom management is a combination of many components, such as effective teaching strategies, providing meaningful content and developing interpersonal relationships, with the student-teacher relationship seen as having the greatest impact on how well the classroom runs and how well the students learn (Beaty-OFerrall, Green Hanna, 2010; Larrivee, 2009; Snowman et al., 2009). The focus of this paper will be to discuss the research surrounding the nature of the student-teacher relationship. It will further discuss the educational implications arising from this relationship and provide strategies to build respectful student-teacher relationships. In conclusion this paper will provide recommendations regarding future teaching practices arising from the literature. Overview and Critique of the Literature The interpersonal relationship students form with their teachers can sometimes be complex and challenging. Buyse, Verschueren, Doumen, Van Damme and Maes (2008, p. 367) conducted two studies, a quantitative study and a qualitative study, of classroom behaviour and climate by investigating the student-teacher relationship from the perspective that young children with problem behaviour in the classroom are at risk for developing more conflictual and less close relationships with their teachers. When teachers have less close relationships with misbehaving students, one outcome may be poorer academic achievement (McInerney McInerney, 2010). Buyse et al. (2008) identified two types of student behaviour on which to base their studies. Externalising behaviour such as hyperactive and aggressive behaviour and internalising behaviour such as anxious, anti-social behaviour. These types of behaviour tendencies are seen as risk factors for teachers developing less positive relationships with stu dents. This study focused, in part, on teaching style as a possible link between at-risk students problem behaviour and the quality of the student-teacher relationship. Buyse et al. (2008) hypothesised that the risk for less positive relationships between teachers and students will be lessened when more emotional support is offered by the teacher. Importantly, this study did not focus on the problematic child (displaying internalising /externalising behaviour) but on the classroom resources, namely the emotional support provided by the teacher, as being an indicator of school adaptation and a predictor for at-risk students future adjustment (Buyse et al., 2008). Rogers and Renard (1999) support this by stating that learning is achieved when teachers develop positive relationships with their students by becoming aware of their emotional needs and tending to these, resulting in the likelihood that unsuitable behaviour will no longer be an issue. Rogers and Renard (1999) claim teachers must understand the beliefs and needs of their students to develop positive relationships. The core needs that encourage students to want to learn and to self-monitor their behaviour are feeling safe both physically and psychologically, being presented with valuable and interesting content, achieving feelings of success, being involved in meaningful decisions and feeling cared about (Rogers Renard, 1999). Maslow (as cited in Snowman et al., 2009, p. 443) refers to these needs in his hierarchy of needs theory where he proposes an ascending order of basic human needs starting from physiological, leading to safety, belongingness and love, esteem and self-actualisation. This theory proposes that if basic human needs are met or gratified, then individuals will be motivated to seek fulfilling experiences, which in the classroom would mean, if the teacher can help students satisfy their lower order needs, then learning will occur as the student striv es for upper level satisfaction (Maslow, as cited in Snowman et al., 2009, p 442). A qualitative study conducted by Brown (2004) to assess classroom management strategies in relation to culturally responsive teaching found that the most significant aspect of classroom management is the nature of the student-teacher relationship. Brown (2004) identified a caring attitude from the teacher as being the most significant factor in a students social and emotional well-being at school. Through interviews conducted with school students, Brown (2004) discovered that students recognised which teachers cared about them and noted that students wanted to make a more personal connection with their teachers. The research revealed that the primary characteristic valued by the teachers interviewed about their classroom management practices was providing individualised attention to each student to develop a mutually respectful personal relationship with them. Miller and Pedro (2006) state that respect can be an appropriate way of acting and forms the basis of personality and charact er. Furthermore, they advocate that a respectful classroom allows students to feel both physically and emotionally safe and valued. Marzano and Marzano (2003) state that student achievement is impacted twice as much by the actions teachers take in the classroom than by any other school policies, curriculum or interactions. In their meta-analysis of over 100 studies, they found that in a one year period there were 31 percent fewer discipline problems in classrooms if students had a high-quality relationship with their teacher as compared to those that did not. This relationship is not central to the students considering the teacher to be a friend, but is characterised by the teacher displaying appropriate dominance levels, displaying appropriate cooperation levels and being aware of students needs (Marzano Marzano, 2003). In this case, dominance is referred to as the ability of the teacher to provide strong guidelines and clear purpose relating to both student behaviour and academic endeavour. Canter and Canter (as cited in Charles, 2008, p. 65) popularised the Assertive Discipline system, where classroom teacher s take charge by interacting in a calm, insistent and consistent manner with the students to promote an orderly classroom where the rights of the student to learn and the teacher to teach without interruption is upheld. The Canters system originally focused on the concept that the teacher set the limits and enforced them, but later the emphasis was moved to creating warm, trusting relationships with students through positive recognition and proactively dealing with behaviour problems (Charles, 2008). Alternatively, Freiberg and Lamb (2009) propose the person-centred classroom management system where a stronger teacher-student relationship is formed than in a traditional teacher-centred classroom. Cooperation and connectedness in the classroom focuses on the teacher and the students working as a team to build effective teacher-student relationships. Freiberg and Lambs (2009, p. 101) research revealed that the four key reasons that kids love school are: They were trusted and respected people cared about them (social-emotional emphasis); They were part of a family (school connectedness); They felt their teachers were helpers, encouraging them to succeed and listening to their opinions and ideas (positive climate); They had opportunities to be responsible, with freedom and choices, but not license to do whatever they wished (self-discipline). They conclude that the person-centred classroom emphasises a strong social-emotional focus where the climate is warm and productive because they believe that students want to know how much you care long before they want to learn how much you know (Freiberg Lamb, 2009, p. 102). Educational Implications One main question arising from the research would be how to best prepare pre-service and in-service teachers to respond to and build respectful relationships with students with diverse needs (Brown, 2004; Miller Pedro, 2006). Significant to Browns (2004, p. 286) findings is that the teachers he interviewed relied on their strong relationships with students built on trust rather than fear or punishment to maintain a cooperative learning environment that meets the needs of all learners whom they teach each day. Rogers and Renard (1999) state that when teachers can show an interest in students, both educationally and personally, students become motivated to learn. By treating students with respect, creating fun, interesting and valuable lessons, offering meaningful choices and building relationships where students can see teachers as people, then students will be more likely to learn (Miller Pedro, 2006; Rogers Renard, 1999). By including specific training in classroom management str ategies for inclusive teaching practices such as how to convey respect, have high expectations of all students and teach in a fair and consistent manner, the research concludes that culturally responsive, inclusive teaching does support student learning and achievement (Brown, 2004; Miller Pedro, 2006). Research suggests that school psychologists should consider the influence of other aspects of classroom climate when assessing individual childrens modifiable behaviours to improve the student-teacher relationship (Buyse et al., 2008). Often interventions focus too much on the child themselves and their behaviour, when classroom social makeup and teaching strategies and beliefs should also be considered. Teachers bring with them to the classroom their own set of experiences and beliefs which influence their relationship with the child and subsequent responses to their problem behaviour (Buyse et al., 2008). Ormrod (2008) argues that teachers must think critically and ask themselves why students behaviour and achievement levels may not be where they should be and question the influence of their own actions on the students. Reflective teachers are those that continually examine their own assumptions and practices and adjust their teaching strategies and ideas to better meet the needs o f all of their students (Ormrod, 2008). Teachers should continually seek new ideas from colleagues, books, magazines, workshops and other sources to enrich and solidify their teaching skills (Slavin 2009, p. 7). Ginott (as cited in Charles, 2008, p. 61) suggests congruent communication provides the basis for a positive, caring learning environment. Effective communication can be blocked if teachers make assumptions, have preconceptions, or stereotype their students, so these problems need to be avoided (Edwards Watts, 2008). Treating students with dignity and addressing situations with I-messages rather than you-messages when misbehaviour occurs, models appropriate behaviour rather than attacking the students personality or character (Ginott, as cited in Charles, 2008, p. 61). For example, the teacher could say I get angry when I see bread thrown around rather than You are a couple of pigs (Ginott, as cited in Snowman et al., 2009, p. 486). When a student is having problems, actively listening to what the student has to say without making judgements or comments, but responding through acknowledgement or showing interest provides the student with a nonthreatening way of being heard and under stood (Gordon, as cited in Charles, 2008). Showing empathy to students encourages open communication and helps build a respectful relationship (Beaty-OFerrall, Green Hanna, 2010). Communication skills are a critical factor is establishing and maintaining a warm and friendly classroom environment and positive teacher-student relationships. Communication involves sending and receiving messages both verbally and non-verbally. Non-verbal messages can be quite powerful and can contradict the verbal meaning accompanying them. Students can interpret non-verbal messages quite well through mannerisms and tone of voice. It is therefore important that teachers match their verbal and non-verbal messages (Edwards Watts, 2008). Teacher Effectiveness Training (TET) is a course that is conducted in Australia, instigated by Gordon in 1974, where teachers learn to observe and analyse communication patterns between students and teachers, learn to help students identify ownership of problems to establish responsibility of action and learn to use non-offensive, positive behaviour. Along with this they also learn conflict resolution techniques and how to assist students to become cooperative group members. Gordons program is a well-established model for classroom management practices and has been found to help teachers make breakthroughs with difficult students. Developing relationships based on caring attitudes and meeting each others needs encourages a more democratic approach in the classroom, with teachers giving students a say in what happens and not solving all of their problems for them. The strategies offered in the Teacher Effectiveness Training course are based on enhancing communication between teachers and students, effectively developing respectful relationships (Edwards Watts, 2008). Respectful relationships with students can be formed by using positive classroom behaviours such as making eye contact, arranging seating so that the teacher can move freely around the room amongst the students and encouraging all students to contribute to class activities and discussions. One way of achieving this could be to allow more wait time during questioning to encourage those that may normally be reluctant to answer to get involved (Marzano Marzano, 2003). Understanding the unique qualities of each student in the classroom is a critical component of developing the student-teacher relationship (Beaty-OFerrall, Green Hanna, 2010). Research has found that teachers who do not treat all students the same, but address each of their students individual needs are the most effective teachers, in contrast to those that are insensitive to diversity and treat all students equally (Marzano Marzano, 2003). To help build cooperation in the classroom teachers can take a personal interest in students by greeting them by name, talking informally with them about their interests and being aware of important events happening in their lives. (Marzano Marzano, 2003). Signalling to students that you care about them by smiling or using positive language such as I would like us to rather than you need to creates a classroom where students feel valued and have a sense of belonging (Rogers Renard, 1999, p. 37). Marzano and Marzano (2003) found, through research, that students prefer strong guidance and control from their teachers rather than a permissive attitude, therefore teachers must establish clear expectations and teach with assertiveness. Respectful relationships with students can be built by using assertive body language, an appropriate tone of voice and insisting on appropriate behaviour in the classroom (Marzano Marzano, 2003). Teachers who model respect through courtesy and civility can expect the same in return from their students (Miller Pedro, 2006). DeVries, Zan, Hildebrandt, Edmiaston and Sales, (2002, p. 36) argue that every classroom has a sociomoral atmosphere that may be viewed along a continuum from coercion to cooperation. In the coercive classroom students are required to follow the rules set by the teacher out of obedience without question. DeVries et al. (2002) discuss Piagets constructivist view of the adult-child relationship and argue that mutual respect in the classroom is shown when the teacher considers the students viewpoint and encourages social interactions where students cooperate with the teacher as well as each other. Teachers who use an authoritative teaching style, based on Baumrinds parenting styles, treat students fairly, do not criticise or use sarcasm, set high standards, have set rules and explain the penalties for breaking them, trust students to make appropriate decisions and teach and reward expected behaviour (as cited in Snowman et al., 2009, p.466). This encourages students to become autonomous learners who respect their teachers. In contrast, teachers who use an authoritarian teaching style find their students are compliant and unable to self-regulate their behaviour and teachers who use a permissive style find that their students can undermine the routines of the classroom leading to inappropriate behaviour (Snowman et al., 2009). Conclusion Providing strategies for teachers to find ways to build positive respectful relationships with all students can only improve the management of the classroom as a whole. Better classroom teacher preparation is where the focus must be in efforts to improve the education of all students from the most motivated to the most challenging (Beaty-OFerrall, Green Hanna, 2010). Specific teacher training in the area of sensitivity and making connections could help teachers to assess their own beliefs and practices which may lead to improvements in the quality of the teacher-student relationship (Buyse et al., 2008). Buyse et al. (2008) conclude that while their research has suggested emotionally supportive teachers may contribute to positive student behaviour and a closer student-teacher relationship, further study is needed to assess other classroom features which may impact on the quality of the student-teacher relationship. It is apparent in the literature surrounding classroom management th at establishing a respectful student-teacher relationship is a prominent precursor to positive outcomes for students and teachers in schools. This was best summed up in Brown (2004, p. 279) when Jeff, a Witchita high school English teacher said, Youre there to teach kids, not subjects. We often forget this point.

Mary Baker Eddy: Her indelible mark :: essays research papers

Mary Baker Eddy Mary Baker Eddy, http://www.marybakereddy.org, born in rural New England in the 1800's, overcame many hurdles to become an acclaimed author, publisher, and religious leader whose impact is still being felt today. In 1995, she was inducted into the National Women’s Hall of Fame for â€Å"making an indelible mark on society, religion, and journalism.† How did this independent New England woman rise from obscurity to become, as Human Life magazine described in 1907, "the most famous, interesting and powerful woman in America, if not the world, today"? Eddy (1821-1910) was born and raised on a farm near Concord, New Hampshire, in the United States. Because of many bouts of illness, she received most of her education at home, sometimes with the help her brother, Albert, a student at Dartmouth College. This turned out to be an advantage, given the many restrictions on women’s education in 19th century America. She experienced some difficult years as a young woman. She was widowed (and pregnant) six months into her first marriage. Some six years later, her family, thinking her rambunctious son was too taxing for her, removed him from her and sent him to live with foster parents. Hoping to regain a stable home life for herself and her son, she married again, but eventually divorced her unfaithful second husband. In poor health during much of this time, she experimented with allopathic medicine and alternative therapies -- particularly with homeopathy. She was seeking an understanding of the relationship between mind, body, and spirit. Simultaneously, she continued a life-long study of the Bible searching to uncover its promise of spiritual healing. In 1866, at age 44, in what marked a turning point, she was healed of a life-threatening accident through spiritual insights gained from the Bible. Over the next few years she studied the Scriptures deeply, looking for a spiritual system behind the healing works of Christ Jesus. She tested what she was learning by healing other people, including some considered medically incurable. She also taught others to heal using this system, which she later called: "Christian Science." She called it "Science" because she saw it as the provable, universal laws of God. Eddy emphasized both the motherhood and fatherhood of God in her teachings. Later, Elizabeth Cady Stanton, the women's rights activist, published "The Woman's Bible," also referring to God as the "Heavenly Mother and Father." Because Eddy's ideas seemed so radical, challenging conventional, theological views, she faced much opposition and prejudice.

William Shakespeares Sonnet 18 Essay examples -- Shakespeare Sonnet

Keeping love alive is not easy. One knows that life eventually comes to an end, but does love? Time passes and days must end. It is in "Sonnet 18", by Shakespeare, that we see a challenge to the idea that love is finite. Shakespeare shows us how some love is eternal and will live on forever in comparison to a beautiful summer's day. Shakespeare has a way of keeping love alive in "Sonnet 18", and he uses a variety of techniques to demonstrate how love is more brilliant and everlasting than a summer's day. The first technique Shakespeare uses to demonstrate everlasting love is to ask the question "Shall I compare thee to a summer's day?" (1) This leads the reader to consider other questions. Is love as bright and beautiful as a summer's day? Is the person the speaker is admiring as lovely and as kind as a summer's day? These questions are answered in the second line with "Thou art more lovely and more temperate." This shows that the person the speaker is admiring is more beautiful, calm and understanding than a summer's day. The summer is inferior to the person being admired, and the speaker's love for this person is everlasting. If anyone has every experienced a beautiful summer's day he or she will see that the trees will shake from the wind. Leaves do eventually fall from the once lively buds of spring. Shakespeare also uses the technique of imagery to develop his idea of love in line three: "Rough winds do shake the darling buds of May." With this Shakespeare is telling us that though the winds of a summer shake the trees beauty, it will not shake the internal feelings of love from the speaker. Summer days are limited; they are short and soon will come to an end. Every year summer ends. Yes, it may begin again next year bu... ...agree with the sonnet and its final couplet. This structure, along with the iambic pentameters stressed and unstressed syllables engage the reader on the argument Shakespeare reaches for everlasting love. he structure of a Shakespearian sonnet aids in the emphasis of everlasting love. This also provides the reader to correctly read the sonnet as Shakespeare intended. Shakespeare has chosen the sonnet forms to develop his idea of everlasting love with questions, imagery, metaphors, rhyme schemes, and structure. Without these techniques we would not be able to gain the correct perspective that the beauty of love prevails over the beauty of nature; also how nature is not permanent and the sonnet will be everlasting. Works Cited Shakespeare, William. "Sonnet 18." Introduction to literature. Ed. Isobel M Findlay et al. 5th ed. Canada: Thomson Nelson, 2004. 133-134.

Justification of Punishment! :: Philosophy Philosophical Essays

Justification of Punishment ABSTRACT: Both utilitarians and the deontologists are of the opinion that punishment is justifiable, but according to the utilitarian moral thinkers, punishment can be justified solely by its consequences, while the deontologists believe that punishment is justifiable purely on retributive ground. D. D. Raphael is found to reconcile both views. According to him, a punishment is justified when it is both useful and deserved. Maclagan, on the other hand, denies it to be justifiable in the sense that it is not right to punish an offender. I claim that punishment is not justifiable but not in the sense in which it is claimed by Maclagan. The aim of this paper is to prove the absurdity of the enquiry as to whether punishment can be justified. Difference results from differing interpretations of the term 'justification.' In its traditional meaning, justification can hardly be distinguished from evaluation. In this sense, to justify an act is to say that it is good or right. I differ from t he traditional use and insist that no act or conduct can be justified. Infliction of punishment is a human conduct and as such it is absurd to ask for its justification. I hold the view that to justify is to give reason, and it is only a statement or an assertion behind which we can put forth reason. Infliction of pain is an act behind which the agent may have purpose or intention but not reason. So, it is not punishment, but rather statements concerning punishment that we can justify. Regarding the justification of punishment philosophers are not of the same opinion. According to the utilitarian moral thinkers punishment can be justified solely by its consequences. That is to say, according to the utilitarian account of punishment 'A ought to be punished' means that A has done an act harmful to people and it needs to be prevented by punishment or the threat of it. So, it will be useful to punish A. Deontologists like Mabbott, Ewing and Hawkins, on the other hand, believe that punishment is justifiable purely on retributive grounds. That is to say, according to them, only the past fact that a man has committed a crime is sufficient enough to justify the punishment inflicted on him. But D.D. Raphael is found to reconcile between the two opposite views. According to him, a punishment is justified when it is both useful and deserved.

2 Timothy 3-4 Worksheet

2 Timothy 3-4 WorksheetThe Dangers of the Last Days (Ch 3) You should know this, Timothy that in the last days there will be very difficult times. 2  For people will love only themselves and their money. They will be boastful and proud, scoffing at God, disobedient to their parents, and ungrateful. They will consider nothing sacred. 3  They will be unloving and unforgiving; they will slander others and have no self-control. They will be cruel and hate what is good. 4  They will betray their friends, be reckless, be puffed up with pride, and love pleasure rather than God.   They will act religious, but they will reject the power that could make them godly. Stay away from people like that! 6 They are the kind who worm their way into homes and gain control over gullible women, who are loaded down with sins and are swayed by all kinds of evil desires, 7 always learning but never able to come to a knowledge of the truth. 8 Just as Jannes and Jambres opposed Moses, so also these te achers oppose the truth. They are men of depraved minds, who, as far as the faith is concerned, are rejected. But they will not get very far because, as in the case of those men, their folly will be clear to everyone. A Final Charge to Timothy 10 You, however, know all about my teaching, my way of life, my purpose, faith, patience, love, endurance, 11 persecutions, sufferings—what kinds of things happened to me in Antioch, Iconium and Lystra, the persecutions I endured. Yet the Lord rescued me from all of them. 12 In fact, everyone who wants to live a godly life in Christ Jesus will be persecuted, 13 while evildoers and impostors will go from bad to worse, deceiving and being deceived. 4 But as for you, continue in what you have learned and have become convinced of, because you know those from whom you learned it, 15 and how from infancy you have known the Holy Scriptures, which are able to make you wise for salvation through faith in Christ Jesus. 16 All Scripture is God-bre athed and is useful for teaching, rebuking, correcting and training in righteousness, 17 so that the servant of God[a] may be thoroughly equipped for every good work. Verse Paraphrase: 1. Paul is telling Timothy that in the last day’s trials would come and it would be harder to maintain faith in Christ. . The reason to this is because of people loving themselves and therefore loving money. And since they’d only know themselves, they would be proud, boastful, scoffs at God, disobedient to their parents, and ungrateful. They would not consider anything to be holy or sacred. 3. they will love what is evil and hate the good which would lead them to be unloving, unforgiving slanderous and having no self control. 4. For their sake of pleasure and self-love, they would betray their friends, be ruthless (reckless), very arrogant and prideful. . Paul says to stay away from these people who stick to the law and follow the law but which are far from the true meaning of righteousn ess. They’d deny the power of God since they’d be only relying on themselves. Who are verses 6-8 speaking about? Verse 6~8 speaks about evildoers and impostors who will eagerly seek for place to dwell in, especially woman who are gullible and full of their own sins. Just like Jannes and Jambres who opposed Moses, they will be notable in the eyes of God, and their ways would not go far.They’d appear as if they are â€Å"righteous† and knows the truth about God, but the core difference would be their action to the faith which would be absent to them. What example and charge does Paul give Timothy (10-17) He gave his own example of the trails and persecutions that he had faced, but not only that, he explains to Timothy of how God had been there through the trials to be overcome. He puts strong emphasis on the importance of the Holy scriptures and what the word of God is capable of doing to our spirits.What is the Mantle of Leadership Paul is talking about (4 :1-5 NLTSB pg 2067)? In the presence of God and of Christ Jesus, who will judge the living and the dead, and in view of his appearing and his kingdom, I give you this charge: 2 Preach the word; be prepared in season and out of season; correct, rebuke and encourage—with great patience and careful instruction. 3 For the time will come when people will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear. They will turn their ears away from the truth and turn aside to myths. 5 But you, keep your head in all situations, endure hardship, do the work of an evangelist, discharge all the duties of your ministry. Paul knew how the Holy Scripture could decide eternity in heaven or hell for those who follow or not follow God’s commands. He says to encourage or to rebuke while preaching the good gospel, and to be prepared to be persecuted for following Christ. The wor ldly people will only listen to what they want to listen and become blind to sound doctrine (which refers to the bible. )

Marketing Plan for Gelato Essay

Executive Summary As the amelioration of living standard, the requirement in quality of life also improved. Accordingly, people do not only satisfy their basic needs, but also seek for a sense of relish. The notice of this Epicureanism enhances the idea of commencing GELATO. GELATO will be the leading ice cream manufacturer and wholesaler in territory 30. GELATO will produce three products for three different segments; family, gourmet and lifestyle. Each product will have different tastes, cream content, packaging†¦etc. Each of these features will be further discussed in this marketing plan. Ice cream is a seasonal product, due to this seasonal impact, GELATO’s marketing mix; the 4Ps (Product, Promotion, Price and Place) will change in different seasons. In general speaking, summer (period 7-9) is our peak season of sales while the others are off peak season. During the peak season, GELATO’s product will change in terms of flavour, scheduled production, packaging and cream content; there will be detailed information in the product part of this marketing plan. In promotion, the sales team size and promotion budget of each segment will change in the peak season, more salesperson and greater promotion budget will be used during the peak season, also different promotion campaign will be used. The third one is Price; the prices of 3 products are not the same, different segments have different purchasing power, for example, family has a relatively low purchasing power when compared to the other two segments (Gourmet and Lifestyle), so the price set for family segment is the lowest. Lastly, Place, in this case is how and where we sell our ice cream. There are two distribution channels, supermarket and specialty stores. In different seasons, the portion of products sells in these two channels will vary as to  maximize the number of sales. It will be further discussed in the later part of this plan. Target Market The target market of GELATO is separated into three main market segments, which are: Ø Family: adults and kids make up this segment; they demand good value for money. Ø Gourmet: young single/couples with no kids, ice-cream is about ego. Ø Lifestyle: older people and younger women, they are watching their diet for one reason or another. Each of these segments has 3 segment varieties, which can have quite different characteristics, different consumption patterns and different product preferences. The family segment Demographics: adults and kids male and female single and couple Geographic: the company is operating in Territory 30 Behaviours: ice-cream would satisfy consumer’s physiological needs and personal needs in this segment. At the beginning, about 60% of total potential sales are from customers in this segment. Consumers in this segment prefer products that offer value for  money, but don’t mind paying a bit more provided the quality is good. However, if the prices get too high, they will quickly move to alternative brands. So the consumers in this segment have strong preferences for lower priced brands of the same or similar quality. Also, consumers in this segment purchase ice-cream for other members of their household including partners and children. This affects these consumers’ decisions regarding package size. Furthermore, children in this segment may have the main impact on the food purchasing behaviours, and children’s need is also the major factor in determining brand selection in a number of product categories. So the promotion campaign and package in this segment may forces on children’s flavours. The gourmet segment Demographics: between 25 and 40 years old male and female double income single with no children Geographic: the company is operating in Territory 30 Behaviours: ice-cream would satisfy consumer’s personal needs in this segment. At the beginning of the simulation, only 10% of total potential sales are from this segment. That means there are few consumers in this segment actually buy ice-cream, those that do are probably quite dissatisfied with what is available. So the company has considerable opportunity to grow actual market size by introducing products that meet this segment’s need. The gourmet segment is very different from the family segment. They are young, and generally have no children, so they have a strong preference for  high quality products and are quite happy to pay premium prices for brand that can deliver this. This segment is most attracted to status products and is more likely to be influences by appeals to their ego rather than basic needs. So the prices in this segment can set in the premium range prices, the promotion campaign and the packaging would more likely to be fashion and feel younger to satisfy young people’s higher level of needs. The lifestyle segment Demographics: over 55 years old, as well as small group of women aged between 25 and 45 male and female restricted income old couple living without children Geographic: the company is operating in Territory 30 Behaviours: ice-cream would satisfy consumer’s personal needs in this segment. At the beginning, this market segment represents about 30% of the total potential sales. In the current years, there are few ice-cream produces on the markets that are designed for this segment, because of there are increasing group of consumer in this segment are more concerned and aware of the implications of diet on their health. Most of there consumers do not buy ice=cream as a consequence, such as they thought ice-cream have high calories and not good for health. The majority of this segment is in the empty nest stage of the lifestyle, children having grown up and left home. So when this subgroup buys ice-cream it is for them, not their children. This segment is most concerned about the  actual product and in particular the fat and sugar content. They want a product that is satisfying but with reduced negative health impacts when compared to standard ice-cream. So the products to satisfy this type of people must be low cream content. Also the promotion campaign and packaging need to make them feel health, and let them to believe that ice-cream is not that bad for health. Objectives Marketing is an opportunity to communicate a vision, foster relationships, build sales and establish an unmistakable brand identity. Success in business requires good planning and a marketing plan is a holistic business tool that defines the product, income objectives, and specific operating procedures necessary to achieve the goal of profitability. Time period: 12 months Measurable objective: Our marketing plan seeks to generate a significant increase in company sales, units sales and market shares. Retained earnings The first mission is trying to achieve positive after tax profit at the end of the first 5 periods. At the end of financial year, the company retained earnings will be expected over $10 millions, and probably achieve target of $13 millions. Unit Sales In the duration of 12 months, the combination product sales unit from three segments targets at 13 millions, with expected sales revenues of $91,000,000.  · The target Unites sales and sales revenues for each segment as below Family Gourmet Lifestyle Total Total Units Sales 3,000,000 6,000,000 4,000,000 =13,000,000 Total revenue $21,000,000 $42,000,000 $28,000,000 =$91,000,000 Market shares Moreover, as the higher the market shares, represents better performance of GELATO. The final object is to expend the market shares of the company, and the expectation will be increasing market share by 30% in the territory 30 in the duration of 12 months through effective marketing strategies. Non-Measurable objective: Moreover, GELATO also pursues to be environmental-friendly Company. GELATO pursues to be environmental-friendly by using Plastic containers, which can be reused with other purposes when consumers finished the ice-cream consumption. Product The product is the physical product offered to the customer. In the case of physical products, it also refers to any services or conveniences that are part of the offering. Product decisions include aspects such as scheduled production, product strategy, and packaging. Early stage stages (July to November) In the beginning of startup operation, the only one product would launch in  family segment. To begin business operation period 1 to period 3, we scheduled sufficient inventory (325,000 units) to sell in order to avoid overtime cost. However, lots of inventory was left unsold and stored in warehouse, caused over scheduling and increased expense of stocking cost. In the following period GELATO adjusted the scheduled production in family segment. Also, we launched new products to new target segments which are gourmet and lifestyle. During period 5, lots of family segment stocks were left unsold. GELATO stopped scheduled for family segment. As launched new products to new target segment, the stocks for both segment were under scheduled resulted the appearance of overtime cost. Hence, GELATO scheduled 200,000 units which 4 times larger than prior period. Stepped into summer, peak season, GELATO scheduled total stocks of 1,650,000 for 3 segments to handle gradually increase in demand of ice-cream and satisfy customer needs. GELATO scheduled Entering Peak Season (December to January) Period 6 had stepped into the peak season that was the beginning of summer time. GELATO expected the sales would steadily increase demand of ice-cream; we scheduled total 1,650,000 units for 3 segments. The sufficient scheduled production reduced unnecessary operating cost, overtime cost. In the period 7, we scheduled 2,600,000 units for the peak summer seasons. This period was the highest scheduled production in the overall periods. We scheduled the most inventory for the gourmet segment, second is lifestyle, then family segment. Prediction for Period 8 to 12 Prediction in Peak Season (February-March) During period 8 to 9, we predicted that the sales will still remain in the relative high region. GELATO would continue keeping scheduled production for each segment. But, the scheduled production would gradually decrease in each period. Prediction in Off Peak Season (April-June) Coming into off peak, the sales will gradually decrease as ice-cream is a seasonal product. In period 10, our scheduled production will reduce in each target segment. In period 11 and period 12, the planned production will remain unchanged in this low sales season. Product Strategy GELATO delivers market-wanted products to the target market that can be satisfy customers in a variety of dimensions, for instance, flavour, cream content, portion and portion size. To meet our target customer expectation, we continuously carry out consumer taste test research in each segment to monitor the external environment. GELATO will adjust the launch products that meet their new expectation.

Opportunity and Threat of Cadbury

Opportunity First of all , Cadbury should increase in market potential of developing counties. Especially expand into the emerging markets of Nigeria ,China and Russia, based on their growing populations, increasing consumer wealth and increasing demand for confectionery products. So that It would be a potential market for Cadbury. Moreover , based on their strong brand name , Cadbury can try doing different types of businesses like innovatively doing Co-Brand Marketing with other brand industries . Ingredient branding in food industries for example published chocolate milk ,ice cream even chocolate tofu pudding. Also doing complementary branding like published T-shirt and accessories . Besides the market , Cadbury should responds to change in consumer tastes and preferences because consumers are more concern health nowadays , low-fat, organic and natural confectionery demand appears much stronger . So that a healthier snacks with lower calories need to be developed. For example Cadbury should launch some links which led to sugar-free & center filled chewing gum varieties and Cadbury premium indulgence treat. Last but not least , Cadbury can put more effort on reducing costs even increasing efficiency . For instance , Moving production to low cost countries, where raw materials and lab our is cheaper besides India . Because Cadbury ‘s production lines are mostly located in high cost countries like Australia and US . And also reducing internal costs like doing global sourcing , procurement , efficient supply chain and wise investment . Threat First of all , Cadbury will face the intense competition against other branded suppliers even global competitors . According to above statistic , Mars-Wrigley and Nestle are the main competitors especially Mars-Wrigley the strongest market sharing in total confectionery . When they set an aggressive price and promotion activity , it ‘s possible to occur price wars in the market which will induce a main threat for Cadbury. Especially affecting their marketing sharing and profits . For example there would be seasonal sales slumps all year round which will reflect to an increase in cost of raw material needs . Second one is â€Å"Copycat† problem. Especially when Cadbury expand into developing countries like China, based on their unhealthy legal system , it ‘s easy to appear â€Å" Copycat† problem which will totally affect their profits , market sharing and their unique images . For example Tempo Tissues is the mainâ€Å" Copycat† problem sufferer when entering in China market . Many fakes products have approached in the market. Last but not least , due to its confectionary products , It ‘s important for them to be aware of upcoming threats . For example taking notes of the changes in the consumers ‘ buying trends . For example low-fat, organic and natural confectionery demand appears much stronger . So that they should shift from chocolates to healthy snacks , otherwise there may be tarnish the Cadbury ‘s brand name and totally affect their income .

Case Note: Winfield Refuse Management, Inc.: Raising Debt vs. Equity

Case: Winfield Refuse Management, Inc. : Raising Debt vs. Equity I. Case situation: Decision Proof: 1. First part: â€Å"†¦ , it was Sheene's responsibility to lead the discussion on how to finance a major acquisition†¦ reach a resolution this time. † 2. Last part: â€Å"Board Discussion†,†However, there was decidedly less agreement on the matter of financing†¦ † 3. The article is about background and arguments about whether to raising debt or equity. II. Options: Funding the acquisition through a bond issue or common stock? III. Creteria: 1. Maximum the interest of shareholders/not hurt the existing shareholders' interest. . Stable the stock price and make stock value growth. 3. Solidify its competitive position in the Midwest and make expansion. IV. Analysis of options: 1. Approval of Issuing stock: -Lower cost than bond: ‘the principal repayments on the bond mean an additional $6. 25 million cash outlay every year and it is over 9% of the bond issue. ‘ -‘Lower risk than bond: debt burden will increase risk and will lead to wild swings in the stock price. ‘ 2. Approval of Issuing bond: -Issuing stock would hurt shareholders: the Winfield's shares is now undervalued and issuing more shares would be a disservice to share holders. Weaken the control of Winfield family and a gift to new share holders -EPS would go up: using debt the EPS would go up to $2. 51, on the other hand, the stock issuing would make EPS decrease to $1. 91. -Other major player(competitors) rely on long-term debt in the capital structures. V. Other information: History of Winfield Refuse: -†In 40 years after 1972, the company grew through a combination of organic growth and strategic acquisitions. † >growth history: company amalgamation >Experienced -†During the 1980s, professional management had been brought in. ‘ >Family control -†a consistent policy of avoiding long-term debt† >Risk aversi on -†very steady cash flows and 1991 pubblic stock offering† >Grow sound and already has stocks in market Expansion Opportunity: -â€Å"The management team had proven successful in the post-acquisition phase, avoiding undue actively seeking a larger acquisition target to solidify its competitive position in the Midwest. † >Experienced and well-controlled in management â€Å"As chief financial officer of Winfield Refuse Management, a vertically integrated, how to finance a major acquisition. >CFO: get oriented > identify problems > analysis > decision â€Å"†¦ a waste management operator collected the waste and then processed it for recovery, combustion for energy recovery†¦ † >company: provide new energy, environmental protection â€Å"†¦ generated very steady cash flows. † >take safe with steady cash flow â€Å"†¦ adhered to a consistent policy of avoiding long-term debt† >capability? How many shares did the company issue in the market? â€Å"The Winfield family and senior management held 79% of the common stock. † >The CFO missed the point about ratio of family control. 15 million family 80% = $11,850,000 others 20% $22. 5 million family 52% = $11,850,000 others 48% > The family control would be weakened and it may hurt family interest if issuing stocks. What's more, if one of the family member sold his/her share, the Winfield Refuse Management, Inc would no longer be a family company. â€Å"The management team had proven successful in the post-acquisition phase†¦ † >The company maybe experienced in integrating new companies into its operations but no experience in big companies. The company now has many branches but all in one industry. †¦ had consistently produced 12%-13% operating margins every year for the past 10 years. † >This figure did not compare to the average or competitors in this industry. Exhibit 2 â€Å"operating revenue: 2008: 371,868; 2009: 379. 457â €  >The company make through financial crisis. How? Exhibit 3 â€Å"2011 Total assets: $748,681; Total liabilities and stockholders equity: $749,681† >Debt Asset ratio: Total Debt/Total Assets =1 High debt to assets ratio indicate low borrowing capacity of a firm, and lower the firm's financial flexibility.Exhibit 3 >The issued bond is fixed-rate bond or variable bond? What other equity does the company have? (building, trucks, etc. ) Plus: Approval of Issuing stock: As the article mentioned, â€Å"The Winfield family and senior management held 79% of the common stock† and the fact that the company's stock is undervalued, if the company chose issuing strike, the senior management may own more shares and the change of the stock's price may benefit or hurt them. So issuing strike will motivate senior managers or other employees who own the stocks.